Sales and Service: 770-605-4977
Fax Number: 706-629-5172
Mailing: Synturf Warehouse
Calhoun, GA 30701
Synturf Warehouse warrants its synthetic turf products to be free from major defects* in material or
workmanship for a period of (10) years after delivery to the original customer.
In the event that the synthetic turf, under normal conditions of use and service and subject to the limitations
set forth herein, proves to be defective in material or workmanship not including some streaking* by the
manufacturer, Synturf Warehouse will replace the section of the problematic synthetic turf at no additional
product cost to the customer. This warranty does not cover normal wear and tear associated with synthetic
turf nor does this warranty cover failure of defects caused by misuses, negligence, modification, abuse or
failure to comply with standard synthetic turf maintenance and operating instructions.
Synturf Warehouse shall be liable under this warranty for defects only if Synturf Warehouse has inspected
the problematic synthetic turf to ensure compliance with the following guidelines for cleaning: Regular
cleaning of the synthetic turf shall take place to keep it free of dirt and debris. Periodic flush cleaning with
water is advised.
To the extent allowed by applicable law, this warranty sets forth Synturf Warehouse's sole liability and
customers exclusive remedy with respect to the synthetic turf. Synturf Warehouse shall not be liable for
multiple, incidental, special or consequential damages, including but not limited to damage or loss of other
property or equipment, loss or profit from claims resulting from contacts and/or agreements between clients or
customers. Synturf Warehouse is also not responsible for damages or problems due to the synthetic turf
resulting from an improper installation of the turf. For further information, please contact us.
* Highlighting, slight pile or thatch variations and slight discoloration are not considered a major defect.
* Discounted turfs and specials will not be covered under our warranty. All discounted turfs and specials are
sold as is.
If you need to cancel your order after placement, whether online or over the phone, please
call our Customer Service Department at 770-605-4977 within one (1) business day.
Cancellation requests after that time will incur a twenty percent (20%) restocking fee.
Please note that all orders will begin processing immediately after you place your order for
your convenience and we cannot change items on existing orders.
Within 30 days of delivery of your shipment, customers may return products for any
reason, for a refund of eighty percent (80%) of the original products price (20% restocking
fee) as long as the following conditions are met:
•The product(s) are unused and in their original condition.
•The product(s) are shipped at the customer’s expense (no COD’s) to the following address
and postmarked within 30 days of the date you initially received your shipment:
Attn: Jason Stargell
•The original invoice and packing slip is included with the package (no copies accepted).
Refunds are processed with thirty (30) days of receipt of the return shipment by Synturf
Warehouse and are credited to the credit card used for the original purchase.